Terms and Conditions

Placing Orders

To place orders download the order form on our website: www.ivyhook.com or email to sales@ivyhook.com. For questions or other inquires, please contact J.R. Sanders at 917-515-7605 or email jrsandersx@gmail.com.

Wholesale Prices

Prices are listed by item number and in US dollars. Prices are subject to change without notice. Please fill out Wholesale/Line Sheet Request Form on website.

Minimum Order Requirement

$500.00 – First order, $350.00 – Reorders. Any reorders below minimum will be accessed a $35.00 – Below Minimum Fee.

Payment Terms

We accept Visa, MasterCard, American Express and Discover. First orders are accepted on a prepaid credit card or credit card basis only. Prepaid orders require a check, money order or a wire transfer prior to shipment. Credit card orders must have the account name, account number, billing address, expiration date, and security code. The authorization order form is available on our website www.ivyhook.com. Your credit card will be charged at the time of shipment.

Resale Certificates

Ivy Hook requires customers to have a valid and up to date resale certificates on file at the time when order is placed.

Order Fulfillment

Ivy Hook, is a ship as ready company. Production begins upon receipt of buyer’s order and agreement to terms. A partial payment may be requested for large orders, than production begins once deposit is paid. Items are generally delivered within three to four weeks from date of order. Order acknowledgements are provided at the time of order placement.

Special or Custom Orders

Special orders and custom combinations require a 30% deposit before production, and they are not returnable, exchangeable or refundable.

Shipping and Handling

Most orders ship via USPS (our preferred carrier) or UPS. Tracking info will be provided. We reserve the right to select the carrier of our choice and if customer elects to use their own carrier they agree to assume responsibility for any and all transportation charges. Cost of shipping is dependent on weight, size, destination, and insurance. Buyer is accountable for shipping and handling fees.

Cancellations

Cancellations must be made within 2 days after placing your order, after that time they are subject to a surcharge of 20% of the total order.

Missing or Damaged

Our items are well packed to avoid damages. Any items that appear on your order form that are missing or damaged from a shipment, must be reported within 5 days in receipt of order by email or phone. Also attach a photo of damage area and packaging. At that time we will arrange to reship missing or damaged items. All damaged items must be returned and if possible in its original packaging.

Returns

All returns must be reported within 5 days upon receiving order. No returns or damaged merchandise will be accepted without requesting a Return Authorization (RMA) issued by Ivy Hook. All returns except for shipping damage or manufacturer defect are subject to a 25% restocking fee plus shipping and handling charges both ways. All merchandise must be returned in original condition for credit. Send to: Ivy Hook Workshop, P.O. Box 613, Bound Brook, NJ 08805
Note: We do not accept returns of unsold goods.

Disclaimer

All products in the Ivy Hook collections are handmade by craftsmen in the United States. Small irregularities in shapes and surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from photographs within our website and brochures.

Care Information

Proper care of Ivy Hook items will greatly increase the life span and your customer’s satisfaction. See product care instructions enclosed.

Agreement of Terms

By placing an order with Ivy Hook, you are agreeing to the above Terms and Conditions. The terms are subject to change at any time. If terms are amended they will be effective immediately.